Our stores

Visit Our New
Store in New York

1417 Monroe Street, Floral Park,

NY 11001

Information questions

Frequently Asked Questions

Will I receive the same product that I see in the picture?

Yes, at Hunza Gems, we guarantee that the product you receive will be the same as the one you see in the picture. We understand that buying gemstones online can be challenging, which is why we take great care in ensuring that the images on our website accurately represent the product you will receive.

Our team of professional photographers takes high-quality photos of each gemstone, capturing its unique characteristics and beauty. We also provide detailed descriptions and specifications of each product to help you make an informed decision before making a purchase.

If for any reason you are not satisfied with your purchase, we offer free returns within 30 days of delivery. Customer satisfaction is our top priority, and we are committed to ensuring that our customers receive the best quality products and service.

Where can I view my sales receipt?

At Hunza Gems, we provide our customers with a digital sales receipt for every purchase. Once your order has been processed and shipped, you will receive an email with a link to view your sales receipt. You can also view your sales receipt by logging into your account on our website and navigating to the "Order History" section.

If you have any trouble accessing your sales receipt, please don't hesitate to contact our customer service team, and they will be happy to assist you.

How can I return an item?

We want you to be completely satisfied with your purchase from Hunza Gems. If for any reason you are not satisfied with your order, you can return it within 30 days of delivery. Here are the steps to follow for a return:

  1. Contact our customer service team via email, phone, or chat to initiate the return process. Provide your order number and the reason for the return.

  2. Our team will provide you with a return shipping label and instructions for returning the item.

  3. Once we receive the returned item, we will inspect it to ensure that it is in its original condition with all tags and packaging intact.

  4. We will process your refund within 5-7 business days after receiving the returned item. Refunds will be issued to the original payment method.

Please note that custom orders and engraved items cannot be returned unless they are defective or damaged. Also, we recommend that you insure the return shipment as we are not responsible for items lost or damaged in transit.

If you have any questions or concerns about the return process, please don't hesitate to contact our customer service team, and they will be happy to assist you.

Will you restock items indicated as “out of stock?”

At Hunza Gems, we strive to keep our inventory well-stocked to ensure that our customers can find the gemstones they are looking for. However, there may be instances where an item becomes temporarily out of stock due to high demand or other factors.

If you come across an item that is currently out of stock, we recommend that you sign up for our email notifications. We will send you an email as soon as the item is back in stock, giving you the opportunity to purchase it before it sells out again.

Additionally, we regularly update our inventory with new gemstones and jewelry designs. We encourage you to check our website frequently for new arrivals and updates on restocking.

If you have any questions about a specific item or its availability, please don't hesitate to contact our customer service team, and they will be happy to assist you.

Where can I ship my order?

At Hunza Gems, we offer worldwide shipping to most countries. When placing an order on our website, you will be prompted to enter your shipping address during the checkout process.

Please note that some countries may have restrictions on the import of certain gemstones, so we recommend that you check your country's import regulations before placing an order.

We also offer the option to ship to a different address than your billing address, which can be useful if you are purchasing a gift for someone or would like the item to be delivered to your workplace or another location.

If you have any questions or concerns about shipping or need assistance with entering your shipping address, please don't hesitate to contact our customer service team, and they will be happy to assist you.

Information about us

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