Questions & Answers
Shopping Information
Delivery charges for orders from the Online Shop?
At Hunza Gems, we offer worldwide shipping to most countries. The delivery charges for your order will depend on several factors, including the shipping destination, the weight and size of the package, and the shipping method selected.
During the checkout process, you will be able to see the available shipping options and their corresponding costs. We offer standard shipping as well as expedited shipping options for faster delivery.
We also offer free standard shipping on all orders over a certain amount, which may vary depending on your location. You can check the free shipping threshold for your location on our website.
Please note that some countries may impose additional customs duties, taxes, or other fees on imported goods, which are the responsibility of the customer. We recommend that you check with your local customs office for more information on any potential fees before placing your order.
If you have any questions or concerns about shipping or delivery charges, please don't hesitate to contact our customer service team, and they will be happy to assist you.
How long will delivery take?
At Hunza Gems, we offer worldwide shipping to most countries. The delivery time for your order will depend on several factors, including the shipping destination, the shipping method selected, and any potential delays in customs.
For standard shipping, delivery times typically range from 7-21 business days, depending on the destination country. For expedited shipping, delivery times are typically faster, ranging from 2-7 business days, depending on the destination country.
Please note that delivery times are estimates and may vary depending on factors outside of our control, such as weather conditions, customs processing, or shipping carrier delays.
Once your order has shipped, we will provide you with a tracking number so that you can track the progress of your package. We recommend that you check the tracking information regularly to stay updated on the delivery status of your order.
If you have any questions or concerns about delivery times or tracking your package, please don't hesitate to contact our customer service team, and they will be happy to assist you.
What exactly happens after ordering?
After you place an order on the Hunza Gems website, the following steps will occur:
Order confirmation: You will receive an order confirmation email with the details of your order, including the items purchased, the shipping address, and the order total.
Order processing: Our team will process your order and prepare it for shipment. This includes verifying your payment information, checking our inventory to ensure that the items are in stock, and packing your order securely.
Shipment: Once your order is packed and ready to go, we will ship it to your selected shipping address. We will provide you with a tracking number so that you can track the progress of your package.
Delivery: Your order will be delivered to the shipping address you provided during checkout. The delivery time will depend on the shipping method selected and the destination country.
Order completion: After your order has been delivered, we will mark it as complete. At this point, you will have the opportunity to leave a review of your experience with Hunza Gems and the products you purchased.
Where can I view my sales receipt?
You can view your sales receipt for your Hunza Gems order in your account on our website. Here are the steps to follow:
Go to the Hunza Gems website and log in to your account.
Click on the "My Account" link at the top of the page.
In the "My Account" section, click on the "Orders" tab.
Find the order for which you want to view the sales receipt and click on the corresponding "View" button.
You will see the details of your order, including the sales receipt, which you can print or save for your records.
If you have any trouble accessing your sales receipt or need additional assistance, please don't hesitate to contact our customer service team, and they will be happy to assist you.
How do I add a gift receipt to an order?
If you would like to add a gift receipt to your order on the Hunza Gems website, you can do so during the checkout process. Here are the steps to follow:
Add the items you would like to purchase to your cart and proceed to checkout.
On the checkout page, fill out the shipping address and other details as usual.
Under the "Order Summary" section, check the box that says "This order is a gift."
You will see a new section called "Gift Options." Check the box that says "Include a gift receipt."
You can also add a gift message if you would like.
Finish checking out and completing your purchase.
Once your order is processed, it will include a gift receipt with the package. The gift receipt will include the order details and price information, but it will not include any payment information.
If you have any questions or concerns about adding a gift receipt to your order, please don't hesitate to contact our customer service team, and they will be happy to assist you.
How long do I have to return an order?
At Hunza Gems, we want you to be completely satisfied with your purchase. If for any reason you are not satisfied, you can return your order for a refund or exchange within 30 days of the delivery date.
To initiate a return, please contact our customer service team with your order number and the reason for your return. They will provide you with instructions on how to proceed with the return, including any necessary forms or labels.
Please note that returned items must be in new and unused condition, with all original packaging and tags intact. You will be responsible for the return shipping costs, unless the return is due to a mistake on our part, such as a defective or incorrect item.
Once we receive your return, we will process your refund or exchange within 5-7 business days. Refunds will be issued to the original form of payment, and exchanges will be processed as a new order and shipped to you as soon as possible.
If you have any questions or concerns about our return policy or the return process, please don't hesitate to contact our customer service team, and they will be happy to assist you.
Payment Information
How is the recipient reimbursed?
If you return an item to Hunza Gems for a refund, the reimbursement will be made to the original form of payment used for the purchase. For example, if the purchase was made with a credit card, the refund will be applied to the same credit card used to make the purchase.
Once your return has been received and processed by our team, we will issue the refund within 5-7 business days. Please note that it may take additional time for the refund to appear on your account, depending on your bank or credit card issuer's policies.
If you are returning an item that was received as a gift, and the original form of payment was not in your name, we can issue a refund in the form of store credit or exchange. Please contact our customer service team for assistance with this option.
If you have any questions or concerns about the refund process or need further assistance, please don't hesitate to contact our customer service team, and they will be happy to assist you.
Can I be reimbursed through the original payment method?
Yes, if you have returned an item to Hunza Gems for a refund, we will reimburse you through the original payment method used for the purchase. For example, if you paid for the item with a credit card, we will refund the same credit card.
Once we receive and process your return, we will issue the refund within 5-7 business days. Please note that it may take additional time for the refund to appear on your account, depending on your bank or credit card issuer's policies.
If you have any questions or concerns about the refund process or need further assistance, please don't hesitate to contact our customer service team, and they will be happy to assist you.
Can the country receiving the shipment be different than the country of purchase?
At Hunza Gems, we offer worldwide shipping, so it is possible to have your order shipped to a different country than the one in which you made your purchase. During the checkout process, you will be asked to provide the shipping address for your order. You can enter a different country as the shipping address if you prefer.
However, please note that shipping fees and delivery times may vary depending on the destination country. You may also be responsible for any customs duties or taxes that may apply to your order when it arrives in the destination country.
If you have any questions or concerns about shipping to a different country, please don't hesitate to contact our customer service team, and they will be happy to assist you.
How can I return an item?
At Hunza Gems, we want you to be completely satisfied with your purchase. If for any reason you are not satisfied, you can return your order for a refund or exchange within 30 days of the delivery date.
To initiate a return, please follow these steps:
Contact our customer service team with your order number and the reason for your return. They will provide you with instructions on how to proceed with the return, including any necessary forms or labels.
Pack the item securely in the original packaging, if possible. Please include all original packing materials, tags, and accessories.
Affix the return label provided by our customer service team to the outside of the package.
Drop off the package at your nearest post office or shipping carrier.
Please note that returned items must be in new and unused condition, with all original packaging and tags intact. You will be responsible for the return shipping costs, unless the return is due to a mistake on our part, such as a defective or incorrect item.
Once we receive your return, we will process your refund or exchange within 5-7 business days. Refunds will be issued to the original form of payment, and exchanges will be processed as a new order and shipped to you as soon as possible.
If you have any questions or concerns about our return policy or the return process, please don't hesitate to contact our customer service team, and they will be happy to assist you.
Will I receive the same product that I see in the picture?
At Hunza Gems, we make every effort to ensure that the product images on our website accurately represent the items we sell. We take high-quality photographs of each product from multiple angles and provide detailed descriptions to help you make an informed purchase.
However, please keep in mind that there may be slight variations in the color, texture, or pattern of natural gemstones, which can make each piece unique. Additionally, the size and shape of gemstones may vary slightly due to the cutting and polishing process.
If you have any questions or concerns about a specific product's appearance or characteristics, please don't hesitate to contact our customer service team, and they will be happy to provide you with additional information or photographs.
Will you restock items indicated as “out of stock?”
At Hunza Gems, we make every effort to keep our inventory well-stocked and up-to-date. However, there may be times when an item is temporarily out of stock due to high demand or production delays. In such cases, we will do our best to restock the item as soon as possible.
If you see an item that is currently out of stock, you can sign up for our email notifications to be alerted when it becomes available again. Simply click on the "Notify me when available" button on the product page, and enter your email address. We will send you an email as soon as the item is back in stock.
Please note that not all out-of-stock items can be restocked, and we may discontinue certain products from time to time. If you have any questions or concerns about a specific item's availability, please don't hesitate to contact our customer service team, and they will be happy to assist you.
Orders and Returns
Delivery charges for orders from the Online Shop?
At Hunza Gems, we offer free worldwide shipping on all orders over $50. For orders below $50, a flat rate shipping fee of $5 will be applied at checkout.
Please note that some countries may impose customs fees, taxes, or other import charges on international shipments. These fees are the responsibility of the recipient and are not included in the shipping cost. It's important to check with your local customs office for more information on any potential fees before placing your order.
How long will delivery take?
At Hunza Gems, we strive to get your order to you as quickly as possible. Delivery times can vary depending on your location and the shipping method you select at checkout.
We offer two shipping options for international orders:
Standard Shipping: This option typically takes 10-20 business days for delivery.
Express Shipping: This option typically takes 3-7 business days for delivery.
Please note that these delivery times are estimates and may be affected by factors beyond our control, such as customs delays or inclement weather. We recommend placing your order as early as possible to ensure timely delivery.
Once your order has been shipped, you will receive a confirmation email with a tracking number, which you can use to track your package's progress. If you have any questions or concerns about your order's delivery status, please don't hesitate to contact our customer service team, and they will be happy to assist you.
What exactly happens after ordering?
After you place an order on the Hunza Gems website, you will receive an order confirmation email with your order details and a summary of your purchase.
Our team will then begin processing your order, which includes carefully selecting and packaging your items for shipment. Once your order has been processed and packaged, it will be shipped to the address you provided at checkout.
If you selected a shipping option with tracking, you will receive an email with a tracking number once your order has been shipped. This will allow you to track your package's progress and estimated delivery date.
If you have any questions or concerns about your order, such as shipping delays or item availability, please don't hesitate to contact our customer service team. We are always here to help and ensure that you have the best possible shopping experience with Hunza Gems.
How long does the delivery take and how much does it cost?
Delivery times and costs can vary depending on your location and the shipping method you select at checkout.
At Hunza Gems, we offer free worldwide shipping on all orders over $50. For orders below $50, a flat rate shipping fee of $5 will be applied at checkout.
We offer two shipping options for international orders:
Standard Shipping: This option typically takes 10-20 business days for delivery.
Express Shipping: This option typically takes 3-7 business days for delivery.
Please note that these delivery times are estimates and may be affected by factors beyond our control, such as customs delays or inclement weather. We recommend placing your order as early as possible to ensure timely delivery.
If you have any questions or concerns about shipping times or costs, please don't hesitate to contact our customer service team. We will be happy to assist you.
Which browser is best to use the site?
Our website at Hunza Gems is designed to work with most modern web browsers. We recommend using the latest version of Google Chrome, Mozilla Firefox, Safari, or Microsoft Edge for the best possible experience on our site.
Using an up-to-date web browser ensures that you can access all of our site's features and functionality and helps to ensure the security of your personal information.
If you have any trouble accessing our site or using any of its features, please try using a different web browser or clearing your browser cache and cookies. If you continue to experience issues, please contact our customer service team, and we will be happy to assist you.
How do I subscribe to the newsletter?
To subscribe to the Hunza Gems newsletter and stay up-to-date on our latest promotions, new product releases, and other news, please follow these steps:
Visit our website at www.hunzagems.com.
Scroll down to the bottom of the homepage, and you will see a section titled "Stay in touch."
Enter your email address in the field provided and click on the "Subscribe" button.
You will receive an email to confirm your subscription to our newsletter. Click on the confirmation link in the email, and you will be added to our mailing list.
If you have any trouble subscribing to our newsletter, please contact our customer service team, and we will be happy to assist you.